Responsibilities
Answer contacts promptly and professionally
Log/Validate all contacts Call Handling Database
Resolve a high percentage of customer problems using the relevant tools and systems
Manage end to end all calls logged, providing regular updates to customers on call status
Invoke Escalation Procedures within defined time frames
Adhere to policies and Procedures
Work to achieve individual and team goals
Protect confidential and sensitive information and materials
Observe strict compliance to licensing, copyright and trademark legislation.
Requirements
Excellent Customer Service Skills
Customer orientated, enthusiastic and courteous
Capable of being self managed
Excellent English, both written and oral
Analytical trouble shooting skills
Windows Operating Systems
Microsoft Office Suite
Basic Knowledge of Printers Hardware/Software
Good knowledge of Networking
Good knowledge of Workstation hardware
Basic knowledge of UNIX Operating Systems
Basic knowledge of Linux
